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Wensum Valley Medical Practice

 Safe EffectiveCaringResponsiveWell Led 


We support the community
We listen to your views
We respect young people
We go the extra mile

How you can help the practice!

Quick fixes that make a big difference


1.  If you cannot make your appointment then please cancel it  

2.  Before calling the doctor.  Ask yourself:

  • Can the Chemist help?  Is your concern minor?
  • Can the Walk In Centre help?  Most minor illness can be treated at this centre and you will be seen on the day!  If they cannot help they will refer you to your doctor 

3.  Ask for a Same Day appointment if:

  • your child has a rash and temp
  • your child is under 5
  • You have an emergency - eg breathing, chest pains
  • you are too ill to wait 3 - 5 days
  • Not sure? then discuss with our Triage Team who are there to help you access the right service

4.  All appointments are for 10 minutes unless you have complex issues

  • We may need to book a further appointment to discuss other things you raise in the consultation
  • Not sure? then discuss with our Triage Team who are there to help you access the right service

5.  Some Doctors work part time in the practice so you may have to wait for a doctor of your choice.  BUT if your regular doctor is booked ..... 

  • Do see another doctor if you are too ill to wait for your regular doctor
  • Do see another Doctor for test results, appointments following hospital attendance etc
  • You may be offered an appointment with a doctor helping us out on the day - this may be one of our regular Locum Doctors. 

We hope this information is helpful and thank you to our Patient Participation Group who helped us identify the information YOU need.


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